This new operating model playbook for Facebook’s Source, Operation, and Engineering organization was created to help shorten ramp-up time for new employees.

We held a focus group with 12 new employees to help us understand their biggest challenges in onboarding, then use that information to influence the playbook content.

The biggest challenge was using half-baked copy as I’m designing, which meant constant design updates throughout the process. I designed a pdf version first since that’s was the initial request, and then we created a wiki version as a more ideal solution for easier access to content and more efficiency in updating content. The criteria are to make sure the content is relevant, informative, and easy to consume, along with informative & engaging visuals to help create an ideal user experience. This was replacing a Word doc that had just a listing of these things to read or refer to that was very daunting and less interesting to consume.

This wiki page became one of the onboarding materials for their new employees to help shorten their ramp up time. We also updated it from time to time to make sure the information is updated as the organization and process changes.

My Role: Visual Design